Thank you for choosing our services. We understand that sometimes situations change and you may need to cancel or request a refund. Please review our cancellation and refund policy below:
- Cancellation Policy
a) Cancellation by Customer: If you need to cancel your booking or order, please notify us as soon as possible. The cancellation policy may vary depending on the type of service or product you have booked. Any cancellation fees or charges will be communicated to you at the time of booking or order placement.
b) Cancellation by Company: In the unlikely event that we need to cancel your booking or order due to unforeseen circumstances, we will notify you as soon as possible. We may offer an alternative service or product, or provide a full refund of any payments made.
- Refund Policy
a) Refunds for Cancellation by Customer: Refund eligibility and the amount of refund will depend on the type of service or product you have booked and the cancellation timeline. In general, refunds for cancellations made within the cancellation window, as communicated during booking or order placement, may be provided. However, cancellation fees or charges may apply, and some services or products may be non-refundable. Please refer to your booking confirmation or order receipt for specific refund details.
b) Refunds for Cancellation by Company: If we cancel your booking or order, we will provide a full refund of any payments made by you, unless an alternative service or product is offered and accepted by you.
c) Refunds for Unsatisfactory Service or Product: If you are not satisfied with the service or product provided, please contact us immediately. We will make reasonable efforts to address and resolve the issue. Refunds or partial refunds may be considered on a case-by-case basis.
- Refund Process Refunds, if eligible, will be processed using the original payment method used at the time of booking or order placement. Refunds may take several business days to be processed and credited back to your account.
- Changes to Booking or Order If you need to make changes to your booking or order, please contact us as soon as possible. Changes may be subject to availability and additional fees or charges may apply.
- Force Majeure We shall not be held liable or responsible for any failure or delay in the performance of our services or products due to circumstances beyond our reasonable control, including but not limited to acts of nature, government restrictions, labor disputes, or any other unforeseen events.
- Contact Us If you have any questions or concerns about our cancellation and refund policy, please contact us using the contact information provided on our website or in your booking confirmation or order receipt.
Please note that this cancellation and refund policy is subject to change without notice, and the latest version will be available on our website.
By booking our services or placing an order with us, you acknowledge and agree to abide by our cancellation and refund policy. It is your responsibility to review and understand the policy before making any bookings or orders.
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Thank you for choosing our services. We appreciate your understanding and cooperation regarding our cancellation and refund policy.